Terms & Conditions

• Before my appointment I will screen myself for symptoms including fever and cough and will not come to my appointment if these symptoms are present, and will not reschedule until they clear up.
• I hereby release and forever discharge Wild Rose and the employees that work there of any unfortunate and highly unlikely injury or illness that may occur as a result of your treatment.
• All massages are draped, following a professional code of conduct & ethics.
• Sexual remarks or advances will terminate the session with client liable for payment of the scheduled treatment.
• Clients that arrive intoxicated / inebriated will be denied treatment, with client being liable for the full payment of scheduled treatment.
• I will inform my therapist of any changes in my medical status.
• I will inform my therapist if I need the pressure to be adjusted, or experience any pain or discomfort during my massage.

Cancellation Policy

A 24-Hour notice for rescheduling or cancellation is required. Wild Rose reserves the right to charge the full treatment cost for reschedules and cancellations made with less than 24 hours notice. This includes appointments that are scheduled within 24 hours of the appointment time. If you cancel from within your online account and do NOT receive a text or email confirmation, you are required to contact us directly for guaranteed cancellation to ensure that you are not held liable for any charges. Cancellations must be communicated directly to the front desk. Email cancellations will not be accepted. If you have a contagious illness or skin condition, please adhere to our cancellation policy in order to not put our therapists at risk.

Late Policy

Appointment start times are prompt. It is recommended that you arrive 10-15 minutes prior to your appointment start time. If you are NEW clients you must complete and submit the Client Agreement Form which can be done upon your arrival or in advance via our website. Arriving more than 15 minutes early may result in a wait, while arriving later than your appointment start time will result in a shortened appointment time. If you miss more than half of your scheduled treatment, your appointment will be treated as a late cancellation and service will not be conducted and you will be charge in accordance to the cancellation policy.

We adhere to our policies as a courtesy to other clients and our staff.