Cancellation Policy

A 24-Hour notice for rescheduling or cancellation is required. Wild Rose reserves the right to charge the full treatment cost for reschedules and cancellations made with less than 24 hours notice. This includes appointments that are scheduled within 24 hours of the appointment time.  If you cancel from within your online account and do NOT receive a text or email confirmation, you are required to contact us directly for guaranteed cancellation to ensure that you are not held liable for any charges. During business hours, cancellations can be communicated via phone call or email, but after business hours email cancellations will be accepted. Voicemail cancellations after business hours will not be accepted. If you have a contagious illness or skin condition, please adhere to our cancellation policy in order to not put our therapists at risk.


Late Policy

Appointment start times are prompt. It is recommended that you arrive 10-15 minutes prior to your appointment start time. If you are NEW clients you must complete and submit the Client Intake Form which can be done upon your arrival or in advance via our website. Arriving more than 15 minutes early may result in a wait, while arriving later than your appointment start time will result in a shortened appointment time. If you miss more than half of your scheduled treatment, your appointment will be treated as a late cancellation and service will not be conducted and you will be charged in accordance to the cancellation policy.

COVID-19 Concession

Due to the circumstances, concessions are being made to our 24-hour cancellation policy. If you need to cancel within the 24 hour window due to being symptomatic or having been around someone who is symptomatic, we will accept late cancellations with a 50% penalty, and you will get 50% credited towards your next appointment when you are well.

We adhere to our policies as a courtesy to other clients and our staff.

Getting Started is Easy

Pick Free Enhancement

Every integrative massage includes one free enhancement. Choose from hot stones, hot towels or aromatherapy. (Choosing a signature massage includes all 3 enhancements, one still being free.)

Book Appointment

Booking an appointment is made easy by either booking online anytime from anywhere, or calling our establishment at 828-552-3272.

Complete Intake Form

The intake form can be completed either online or once you show up. If in-house, please show up 10 minutes early. This only needs to be filled out once.